Refund Policy

1. Digital Product Notice

Delton Audio sells digital software licenses only. No physical goods are shipped.

2. Pre-Launch Status

As of the effective date, Delton Audio is in pre-launch and paid commercial sales are not yet live. This refund policy becomes operational when paid sales begin.

3. Right of Withdrawal (EU/EEA Consumers)

EU/EEA consumers normally have a 14-day right of withdrawal on distance purchases. Because our plugins are digital content made available immediately, this right is waived at checkout: you expressly request immediate access and acknowledge that you lose your statutory 14-day right of withdrawal once access is provided.

The goodwill refund cases below are offered at our discretion in addition to your mandatory legal rights, which always apply (for example, your rights where digital content is faulty or not as described).

4. Goodwill Refund Window

• Paid orders: as a goodwill policy (separate from the waived statutory withdrawal right), refund requests may be submitted within 14 calendar days of purchase and are assessed under the eligible cases below.
• Free checkout / 100% discount orders: no monetary refund applies because no payment was collected.

5. Eligible Refund Cases (Paid Orders)

• Duplicate purchase of the same product for the same account.
• Technical defect preventing normal use after reasonable support troubleshooting.
• Accidental purchase reported promptly with no history of policy abuse.

6. Non-Refundable Cases

• Requests outside the stated window, unless required by applicable law.
• License abuse, account abuse, policy abuse, chargeback abuse, or ToS/EULA violations.
• Compatibility issues where system requirements were disclosed before purchase.

7. How to Request a Refund

Email support@delton-audio.com with order ID, account email, purchase date, and reason. We aim to respond within 3 business days.

8. Approved Refund Effects

Approved refunds are returned to the original payment method. After refund approval, associated license and download entitlement may be revoked.

9. Processing Time

Refund posting time depends on your bank/payment provider and may take 5 to 10 business days after approval.

10. Consumer Rights

This policy does not override mandatory legal rights in your jurisdiction. Where local consumer law grants additional rights, those rights apply.